A little organization makes it easier to care for a collection and ask for assistance later. Keep your invoice and product reference together, along with the confirmed material details and list of pieces supplied.
Ask for care instructions for the exact material
Jewellery can combine different metals, finishes, stones, beads and joining methods. Before using a cleaning product or treatment, ask for instructions suitable for the particular piece. A general jewellery description is not enough to choose a cleaning method.
Keep matching pieces together
Record which pieces belong to each set and check them when packing or unpacking. Separate storage can help keep pieces organized; use any specific packaging or care instructions supplied with the design.
Retain your invoice
The original purchase invoice and all original pieces are required for the separate lifetime buyback programme on eligible sets. Damage is assessed before approval. Read the Buyback Guarantee Policy for the calculation and conditions.